Frequently Asked Questions
Everything you need to know about Calecim Professional skincare and your shopping experience.
What makes Calecim Professional unique compared to other skincare brands?
Calecim Professional is the only skincare range powered by ethically sourced Stem Cell umbilical cord lining extract. Our patented technology delivers high concentrations of growth factors and proteins that stimulate natural skin restoration and visible rejuvenation.
How long does it take for my order to be shipped?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
Are your products safe for use after clinical procedures?
Yes, our Professional Serum is specifically designed to be used post-procedure (such as microneedling, lasers, or chemical peels) to help reduce downtime, redness, and swelling while enhancing the final results.
What is your return policy for opened products?
Due to the medical-grade nature of our skincare, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you experience an adverse reaction, please contact our support team immediately.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.