Returns & Refunds Policy
At Calecim Professional, we stand behind the clinical efficacy of our stem-cell technology and offer a 30-day return policy for unused products in their original packaging. We are committed to your skincare journey and strive to ensure your complete satisfaction with every purchase.
Initiate Your Request
Contact our dedicated customer concierge team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unopened Calecim products in their original box, ensuring all protective seals are intact to qualify for a full refund.
Ship to Our Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location for tracked delivery back to our facility.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing